FAQ

FAQ

Most frequent questions and answers

Anderson Trophy takes every opportunity offer our customers fast and competitive turnaround production times. However, if these standard production time-frames do not meet your requirements, please contact one of our Customer Service Representatives at (818) 765-3770 to discuss the your available options.

Absolutely. We look forward to providing you with a no obligation price quote. Please call and speak with one of our Customer Service Representatives at (818) 765-3770.

Our quantity discount applies to awards of the same style. As long as the style of the award is the same, you will receive the quantity price break.

Since nearly all of our products are custom made for the unique requirements of each customer order, it is nearly impossible to offer a refund. However, we are happy to consider a refund on a case-by-case basis if it is truly warranted. Please contact our Customer Service Team at (818) 765-3770. We must be notified of any issue relating to a return request within 5 days of the order delivery date. Shipping charges, engraved plates, plaques, acrylic and crystal awards, and any other type of production material consumed in the creation of a job order are NON-REFUNDABLE.

Anderson Trophy is open Monday to Friday from 9:00am to 6:00pm PST. We are closed on Saturdays and Sundays as well as major U.S. holidays.

Anderson Trophy strives to have the best turnaround times in the industry. The turnaround production times for our products and services depends on the category of item; whether it is a stock, special order, or custom item; and the quantity of items in the order. Please contact one of our Customer Service Representatives at (818) 765-3770 for information specific to your order.

We are only able to create a proof after an order is submitted. After making an job order is placed, you will be emailed a layout proof within 24 hours.

Having high quality artwork and image files in the correct format are of critical important to the quality of the image we are able to deliver on our engraved items. Artwork and image file requirements depend on the how it will be used. Here are a few general guidelines for providing us with usable artwork and image files: Laser Engraving

  • Must be a Vectored Graphic File
  • Acceptable File Formats: .eps, .ai
  • Must be in black and white format with no grayscale

Sand Etching

  • Must be a Vectored Graphic File
  • Acceptable File Formats: .eps, .ai
  • Must be in black and white format with no grayscale

Full Color Sublimation

  • Acceptable File Formats: .jpg, .png, .bmp,, .eps, .ai
  • Must have minimum 300 DPI
  • We do not warrant any specific color matching

Should your artwork or image file not meet these requirements, our Art & Design Team will provide you with an estimate of charges to rework the artwork into a usable format, if it is even possible. This service will be made available and charged separately and in addition to other products or services we offer. If you have any questions, please contact one of our Customer Service Representatives at (818) 765-3770, or send us an email.

To file an order cancellation request, please contact us at (818) 765-3770 at any time. Please remember that an order may be cancelled given that no work has been completed for that order.  A Customer Service Representative will inform you of applicable cancellation charges. What happens if there are pricing errors in your site? We make every effort to ensure that all information on our site is reliable and accurate, including product description and pricing.  However, should a product be listed at a wrong price or with incorrect information due to typographical or human error, please note:

  • We have the right to refuse or cancel any orders placed whether or not the order has been confirmed.
  • If your order is canceled due to a pricing error and your credit card has already been charged, we will immediately issue a full refund.

Product prices are subject to change without prior notice. Please check before placing your order.

We usually ship using UPS or USPS

  • Ground Service – 1-5 days on-time delivery to mainland USA based on distance to destination
  • 2nd Day Service – Guaranteed delivery by the end of the second business day to all 50 states
  • Overnight Service – Guaranteed delivery by the end of the next business day to all 50 states

 Please contact one of our Customer Service Representatives at (818) 765-3770 for any special shipping requirements.
How do I track my order?

You can track your order by simply calling us at (818) 765-3770. Our Customer Service Team is available Monday to Friday 9:30 AM to 6:00 PM PST.

Superior Quality

With Anderson Trophy you can be confident that your products will be right the first time and made with top quality materials and craftsmanship. We make it right.

Fast Turnaround

For orders large and small, we offer customers great turnaround times. We are constantly refining processes in order to more efficiently provide better service.

Awesome Service

Awesome customer service is a core element of our mission. We work to make it easy for you. Before or after an order, let us know what you need.

Great Prices

Anderson Trophy works efficiently to always offer the most competitive pricing. We offer aggressive discounts for volume and repetitive order requirements.

Big Job Specialists

Our efficient, scalable production capacity is among the largest in California and the most efficient in the industry. We handle the big jobs faster and more efficiently.

Anderson Guarantee

Quality and details matter. We guarantee to make it right. We stand behind our material and workmanship. Our reputation depends on your satisfaction.